RETURNS – FAQ

  • You can request a return within14 daysof receiving your order.

  • ITEMS MUST BE UNWORN, UNUSED, WITH TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING.

  • CONTACT US AT CUSTOMER-CARE@STUDIO-ANVERS.COM.

    RETURNS WITHOUT PRIOR APPROVAL WILL NOT BE ACCEPTED.

  • STUDIO ANVERS – HOUTVOORTSTRAAT 56, 9170 SINT-GILLIS-WAAS, BELGIUM.

  • YOU WILL BE CHARGED FOR BOTH THE INITIAL SHIPPING COST AND THE RETURN SHIPPING COST.

    • BELGIUM: €5.50 (SHIPMENT) + €10 (RETURN)
    • OUTSIDE BELGIUM: THE ACTUAL SHIPPING RATES PAID BY STUDIO ANVERS FOR BOTH SHIPMENT AND RETURN WILL BE CHARGED AS PAID TO THE CARRIER.

  • NO, SALE ITEMS AND GIFT CARDS CANNOT BE RETURNED.

  • PLEASE RETURN THE ITEM FIRST. ONCE ACCEPTED, YOU CAN PLACE A NEW ORDER.

  • APPROVED REFUNDS ARE PROCESSED WITHIN10 BUSINESS DAYSAFTER INSPECTION. BANK PROCESSING TIMES MAY VARY.

  • PLEASE CONTACT US IMMEDIATELY SO WE CAN RESOLVE THE ISSUE.

  • RETURNS
    Use our return portal
    to sent your items back. the return cost will be deducted from the total refundable amount

    Depending on the service used to return your item(s), it can take up to 14-21 days (excluding public holidays) to be delivered and processed by our returns team.

    *Please note to return your package in between 14 days, counting from your delivery date.Studio Anvers has the right to refuse refund if this time period is not respected or the hangtag is removed.

    The entrepreneur shall observe in utmost care the reception and execution of orders of products and when assessing applications for services.
    The address that has been made known by the consumer to the entrepreneur is considered to be the delivery place.
    Taking into account what is stated in article 4 of the general conditions/terms , the entrepreneur shall execute the accepted orders expeditiously but not later than within 14 days unless a longer period has been agreed. If the delivery is delayed or if a delivery cannot or partially be executed, the consumer is notified about this no later than 30 days after he placed the order. In that case the consumer has the right to terminate the agreement without any further cost and he is entitled to compensation.
    In the event of termination in accordance with the previous paragraph the entrepreneur shall pay back the amount that the consumer has paid as soon as possible but no later than 30 days after the termination.
    If the delivery of an ordered product appears to be impossible, the entrepreneur shall strive to make available a replacement product. At least before the delivery it will be mentioned in a clear and understandable manner that a replacement product will be delivered. The right of withdrawal cannot be ruled out with regard to replacement products. The costs of a possible return shipment come at the expense of the customer.
    The risk of damage and/or loss of products rest with the entrepreneur until the moment of delivery at the consumer or a pre-designated and an announced representative to the entrepreneur, unless otherwise expressly agreed. If you receive a damaged product, you should report this by email within three days after receiving the delivery. You can send this e-mail to: info@studio-anvers.com

GENERAL – FAQ

  • We launch every month a new limited edition drop collection! Follow our socials to be informed of the launch date!

  • Orders can only be canceled if they have not yet been shipped.

  • "At Studio Anvers, the environment is at the heart of what we do. 🌱 That’s why we’ve partnered with Ecologi to make a difference—one tree at a time. For every item you purchase, we plant a tree!

    Want to see your impact? Visit Ecologi's website, go to Profile → Studio Anvers, and track your tree’s journey. 🌳

    Thank you for joining us in making a positive change!"
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